Now, solving after-sale service by people is the most common method to appliance industry, such as setting up service centers to manual mode to accept phone about repairing, complaining and consulting. 现阶段家电行业解决售后服务问题采用最普遍的方法是以人工为主,如设立售后服务中心,以人工接电话的模式接受客户的报修,投诉,咨询等。